Will I be digitally connected or digitally excluded?
Digital inclusion is a big issue today. The NHS is moving from ‘analogue to digital’, and systems are being revolutionised by clever technical ways of providing access, treatment or support.
Many older citizens embrace digital communications and use technology to stay connected with friends and family, or to access products and activities that would otherwise be out of reach.
Age is the biggest indicator of digital exclusion
A strong plea from local people engaged in consultation on the new 10 year NHS Plan was for digital platforms to be sensitive to those who need to use them. Digital should be accessible but should not ‘replace human care’.
Torbay Healthwatch has been training local older adults in digital skills to access online health systems and participate in other online activities.
With access and training, there could be exciting digital solutions to some of the challenges people experience through ageing, isolation, or being a carer.
